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Go to the shop#Frequently asked questions
Please check the Q&As below, feel free to contact us if your questions haven't been concluded.
Do you provide samples?
Yes. Each new client is welcome to pick 5 free samples from our list after you added our shop to your favorite supplier. Whenever you place an order at our shop, you are also encouraged to pick other samples from our list, except those too rare varieties.
Do you provide planting guide?
Yes. Planting guide is provided upon request.
How long does it take to get my order shipped?
For seeds that we have enough stock, usually shipment is arranged within 3 working days; if stock happens to run out, our order will be shipped within 8 working days.
Can you assure successful delivery?
As plant seed is quite a special commodity for most countries, import permit and phytosanitary certificate are required in most cases for successful delivery. In case no import permit available, we will advice accordingly based on our experience.
Do you supply OEM service?
Yes, pls contact us for details.
What if your seeds fail to germinate?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on Our seeds are tested regularly to ensure viability. We’d like to suggest a seed viability test as soon you receive the seeds. In case seeds fail to germinate, we will refund your money, or send you new harvest.
